Trespass

Quality clothing at a greatly reduced price. Good outdoor equipment also cheap on price but not quality. Excellent.

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Nice shop got just what I wanted helpful staff.

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Friendly and cheerful staff. Essential goods are available here to prepare for White Cliff trails. Lots of goodies on discounts and high tech shirts for a fraction of the RRP. If you are keen on technical clothing, then you will agree there are some great bargains here.

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Clean, tidy and well presented store. Visited late on Friday evening. A lot of choice and a fair amount heavily discounted coats, good choice too. Two members of staff working, one on the shop floor sweeping the other, a lady, on the till point. Neither members of staff offered help and the lady on the till appeared to be on a social call. We waited a little whilst she finished her call before we were served which was a shame as we weren't treated as a customer more of an annoyance. Otherwise this would have been 5 stars

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Dover Store. Quite possibly the most unprofessional service I've had the displeasure of experiencing. Incorrect pricing happens, completely understand that. To have the so called manageress swap the price when I queried the POS was a bit cheeky, but to then go back and swap the description when I questioned it again was just embarrassing. Her attitude when I went to pay for the shoes was damaging to your brand. Happy to see a customer unhappy rather than just apologize for the mix up. Your customer service department on the phone were very good and promised that a manager would give me a call to discuss the feedback. After a second follow up call by myself another call was to be arranged by the area manager. Again, nothing nearly a week later. I would have rather given my feedback directly to the real manager rather than post on-line. Can safely say I won't go back again. Shocking.

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