Doncaster, United Kingdom
Unit 2 Ings Rd
N/A
+44 1302391122
Wheelchair-accessible entrance
I needed a starter motor for my GSF 650 K8 (bandit) which is water cooled. It's a hard to find part, even new, and the starter motor is different to the K7 and other earlier models. The chap on the phone assured me that they had the correct part, and I checked a few times that it was definitely from a water cooled bandit, the K8 and not the earlier oil or air cooled models. I paid for the part and it arrived promptly. Good. The part was, unfortunately from an earlier oil cooled machine, and did not fit. Not good. I'm unsure how a mistake like this could occur, as they should surely know the origin of parts! I called them up, and they asked me to send it back for a refund. No quibble, no messing around, seemed straightforward. Good. I couriered the part to them, tracked, and when it arrived, I phoned to confirm. They acknowledged receipt and said I should be refunded straight away. Good. Checked my bank account a few days later - no refund. Not good. Phoned a few days later, they apologised, and promised to rectify immediately. Checked my bank account every day for a few days, nothing. Not good. Final call was 10 days after the part arrived back with them. The chap on the phone was apologetic, and promised to process the refund immediately. I'm now waiting for the money to arrive in my account - over 100 inc. postage & VAT! Fingers crossed this time. Update to add that the money did arrive, and they refunded my original postage too. I'm going to give the benefit of the doubt here, and update to 3 stars.
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Good lads always ready to help and prices are great .
Just received a used GP100 Crank from these guys. What can I say but fantastic service. Part arrived early and in good condition. Keep up the good work. Cheers,
Twice rang for parts, waste of time cheaper to buy new
Be careful with these guys
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