Bangor, United Kingdom
2 High St
$$
+44 1248351900
N/A
If I could give these guys 0 stars I would. We visited the shop 24th Aug 5:20pm pm to order a couple of pizza's after a tiring day walking. I was told at the door I had to order online, which was fair enough due to Covid etc. I did this whilst sat in my car outside the shop. I downloaded the Dominos app and tried to find the offers which were on the posters in the window of the shop. Medium pizza's for 5.99 with 2 toppings and also Buy one get one free on any size pizza. I found the medium pizza for 5.99 added to my basket, then tried a 2nd one but it came up as 15.99. I tried a few more times but without success. I went to the door and spoke to the guy behind the counter, who was less than helpful. He said \It must be a glitch\, so I asked him , how do I order 2 medium pizza's for 5.99, he said \You have to do it on the app\ I told him the offer was not on there, he said, sorry I cannot do it. POOR customer skills. I asked him his he had ever tried using their app, he said no. I suggested he should try, it it was not very good. He just shrugged his shoulders. I went back to the car and ordered 2 pizza's for 11.98 with a preferred delivery time of 10-15 minutes. Sat in the car and waited. I received an email saying the order was placed at 17:39 and that I would receive a text when the order was ready. 20 minutes later, no message, 40 minutes later no message. At 18:35 I went to the shop and asked them when my order would be ready. The same guy at the desk asked me for the order number, looked it it, first he said, there was no order with that number, then muttered something like, I messaged you 10 minutes ago, which was an absolute lie, then he handed me the two pizza's. No apology, no nothing. The guy on the front desk needs some customer service training. In the time I sat outside, other customers came and went collecting their pizza's. At least 3 of them got the wrong order. Poor Poor Poor.
like
Honestly just fills a hole. I have had countless domino's and 2 from this location and I have to say this is probably the worst one. Got my order wrong first time and the pizza was pretty cold on arrival even though it came in 20 minutes. 2nd time I got a free pizza and it came really quick but its still hard and cold. How does this happen?. Most domino's I get the pizzas are greasy Af and hot forever, why I get em. Oh well dissappointed.
Terrible customer service tried ordering the buy one get one free pizza on the app and when it wouldn't work I politely asked the shift manager if he could sort it only for him to tell me its only available on a Tuesday which ino it's not because I eat there regularly when I asked him to get the manager for me he refused and said the manager was busy so I said I'd wait for him to become available he then basically said he wasn't going to get him for me and it was tough luck. luckily the manager of the shop seen me arguing with the employee and came over and told me it was available and was more than happy to help me he was very polite and didn't know why the shift manager lied about it.
Fast delivery driver friendly and polite! Food was piping hot! Can’t complain at all
Great pizza ! Really fresh and tasty!
Deli
The best companies in the category 'Deli'