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Department of Tourism and Commerce Marketing is dedicated in providing the very best service in the Tourism industry and Louiza Samia has always been a great support for us in the hospitality business to drive and promote Dubai tourism as a key travel destination. DTCM delivers informative materials on different experiences, adventures, general tourist and business advice. Louiza Samia helps us connect directly with our guest inquiries, reviews and other issues to improve our overall service delivery. Louiza Samia is truly committed in boosting Dubai Tourism and Hospitality.
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I am an office Manager for Holiday Homes Company here in Dubai.I must say DTCM is highly reliable when it comes to responding and always follows up until any issue is resolved. I must name Ms.Louiza for supporting us and directing towards taking decisions whenever needed in the complaint department. Also special mention to Ms.Eman, Mr.Mathew and Mr.Obaid for always supporting us whenever needed.In future we look forward to have a jurisdiction within DTCM with their great team as this will make resolutions easier than today.
Excellent support from Dubai tourism. also special mention for Louiza Samia as she has been very professional and helpful in handling our cases with very good response time. Thank you
Ms. Louiza Is always punctual and very respectful. she has an excellent attitude and very professional. always providing full details and always insisting if she was clear and we got all required details.
If I can provide more than 5 stars, I would not hesitate simply because DTCM helped me lately in recovering an old refund from a travel agency where this travel agency has dragged me for 6 months until Louiza intervened and made it a quick mission. I really appreciate Louiza's dedication and professionalism and especially her push to make sure customers rights are given back to them.
Thanks for the support and help. Ms Louiza Samia has been very supportive for Cleartrip
I am very grateful to Ms. Louiza Samia and DTCM for resolving my complaint. I sincerely appreciate your help. Thank you.
It was my first time dealing with DTCM and I can honestly say it was one of the best experiences I've had when it comes to customer service. I had a slight issue with a certain hotel and once I contacted the customer support email I received a reply within 5 min, and after another 30min the issue that I had which was pending for over two months was resolved instantly. Mrs. Louiza Samia the person handling my complaint was swift and professional with managing my complaint she literally went over and beyond to help out. Thank you so much DTCM for having such professional staff on hand.
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