Den Haag, Netherlands
Ammunitiehaven 139
N/A
+31 641547933
Toilets
I am not one to quickly write a review of this nature, but since I did not receive any response to my private complaint I submitted verbally, via text message and Instagram, I now feel the need to leave this review. Please note that the owner of this Salon is great and did a wonderful job with my wedding nails. She was social, thought along with me regarding a suitable colour and had a lot of talent. However, when I ended up back at the salon to remove my nails, I had a very different experience with her colleague. Whereas the owner is friendly and social, her colleague didn't say a word to me except boss me to relax my hand. As she was filing off my nails, she started to really hurt me so much so that I needed to pull my hand away from her and started breaking into sweats. Not once did she apologize or check on me while it was visible that her technique (or lack of) was really causing me pain. Due to the excessive amount of filing.. my nailbeds now show trauma and are super temperature sensitive. They hurt when I shower and in the cold. On one finger she even left a layer of gel, which I didn't notice during my appointment. Once she was done removing the gel I was certain she would at least groom my nails a little bit so I didn't look like I had just worked an entire day on the farm. But NO, she was done and let me walk out of there with my nails looking like they do in the photo I took right after. Before I left the salon I told the owner that I was so embarrassed to walk around like this and that I quickly needed to buy a nail clipper before my next appointment. It's too bad no one reached out to me and acknowledged my experience. I would have liked to avoid this review but my experience at thus studio really upset me and caused me a lot of pain.
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Always a happy customer!! Good quality products and best service. Staff is always very nice and flexibel with appointments. Would recommend it to everyone.
One of the best manicures I’ve ever gotten! My nails were a disaster and she made them perfect. I would definitely recommend this place!
Friendly personell, good choice of colors for manicure. However very very unsanitar, everything is dirty and dusty. Even though I had a great experience, I would never go back because of how dirty the place and the tools were.
Best nail place in town and they use great products and techniques that do not damage your nail. Always satisfied when I get my nails done !
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