Andover, United Kingdom
63b Chantry Centre, Chantry Way
N/A
+44 1264356164
Being the average male, I thought the lockdown meant I had no way of getting a present for my wife’s 65th birthday. Then she mentioned a necklace and matching earrings she had seen in David Mellor - Family Jewellers Andover. I now had 3 days to get the items before my wife’s birthday. I sent an email asking for help. Amy came back to me very quickly stating she had the items in the shop and that she would get them to me before the birth date. On the day she said she would get them to me she had problems starting her car. Now 2 days before D Day, but, Amy called me the day before stating she had the items, she took my card details to pay, and just to save me more heartache she said “I will personally deliver the present to your house”. Which she did, what a star. Customer relations, Customer Compassion and the understanding of a sticky situation due to the bad planning of a desperate man, has left me with no doubt who I can trust to provide an excellent service. Thank you Amy, my wife was over the moon, and I was rescued from the jaws of incompetence.
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Expensive
This family run team have been providing us with a wide range of products and services for many years now. We have bought new items, had expert repairs done and have had jewellery redesigned from family pieces. Dave and the girls have given expert advice in a warm and friendly manner without pressure and I have absolute trust in all that they do for us. Thank you all we will see you again soon no doubt.
Amy Mellor of Mellor Family Jewellers was an absolute delight from start to finish. I was in the market for an engagement ring and I definitely came to the right place and person. She couldn't have been more helpful! Amy was there at every step of the way throughout the process, from design all the way through to delivering me the ring herself. Her knowledge, expertise and customer care were first class. The ring itself is stunning, I can't fault it and my wife to be was over the moon. I honestly couldn't have done it without Amy's help. Thank you so so much for making this occasion even more perfect and even more special.
Very helpful staff. Lots of beautiful watches and jewelry
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