Aldershot, United Kingdom
Station Rd W, Ash Vale
N/A
+44 1252372949
Lovely product, beautiful website. Unfortunately if something goes wrong as it did with me, customer service is severely lacking. I am a key worker living in a standard terraced house so buying this sofa bed represented a substantial investment for me. To cut a long and boring story short, the item was delivered late (after 13 weeks), it was built right instead of left handed, damage was done to skirting boards, bannisters and a door on delivery, I waited weeks for the replacement, more damage was done on redelivery and it also had a big grease stain on the beige upholstery. Customer service were not at all proactive and extremely slow to reply to my ever more desperate emails. Darlings have paid me some money in recompense but this will not cover the cost of repairs. My advice would be be prepared for a long and drawn out battle if anyting goes wrong. Also do not pay in full, use their credit facilities. I did not do this becuase I don't like being in debt but wish I had. I have not been given a proper explanation for all of this and no gesture of goodwill was offered for the huge upheaval in our household of having to store furniture and pictures while waiting for this to be sorted out. I bought the sofabed on the 30th June 2020, the case was closed on 21st January, some 6 months later. No, I would not recommend Darlings of Chelsea.
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The place showed a wide range of the companies selection of sofas and had a layout that was easy to go around. Great staff that want to help whenever possible. Bought from here before and had an excellent experience, hence why we went back there again!
Very smart store with well trained staff.
Exceptional service from start to finish. My transaction took place over via their website as I am a customer in Ireland. From the very beginning Natalie made it so easy for me to deal with her. By shopping with Darlings I have saved 1500 on an identical sofa here in Ireland. I would highly recommend Darlings and would certainly purchase from them again.
Location by refuse facility is appalling. The stench from car to shop overwhelming. Inside distraction facilities for kids were great and the staff did not hassle. However the displayed furniture was \form over function\ not for us. All the time we were in there we knew we would have the walk back to the car through the smell. If you are serious about an away from Chelsea facility it really is time to relocate.
Deli
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