Dallas, United States
2728 Hood St
N/A
+1 9723620371
Wheelchair-accessible entrance
The lack of security and “concierge” for the price paid is ridiculous. I was locked out of an automatic locking front door on Mother’s Day with a pot on the stove. When calling the the “emergency number” its a 3rd party, with NO ONE on the property either. What concierge fee do we pay, if the emergency number does not work either? What is “concierge?” It took 45 minutes and 5 different calls to reach someone who even knew where Cantabria was without asking the city it was located. This was a Sunday mid day, and no employee was in the property. Not only this, the theft and numerous break ins in a “secure” garage is swept under the carpet. When emailing the complex, there is no response, even when asking to forward to higher management. The complex it’s self is nice, but the management is poor to secure the property, reply to emails, or staff the property 24 hours a day although there is a “concierge” fee. If you would like to see any staff at the front, ring a bell, literally! No one is seated at the desk to welcome you.
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Updated 1.10.2021: wrote a review previously which can be found below however I thought I'd add to it after recent events. The lack of security has SERIOUSLY reached problems. This happened on 1/9/2021. MULTIPLE cars broken into and still ZERO cameras in the garage. Also the email they sent to their residents letting us know they have ZERO safety measures & don't intend on getting any. Honestly, what a joke. Take your money elsewhere if you are looking at living here. In response to their comment: I did contact the authorities but not having a security officer or cameras is ASKING for trouble and extremely unsafe for your residents that you do not seem to have any concern over. The manager refuses to speak with residents and the rest of your office staff has no answers so I'd rather not waste my time to be told the same BS. Commenting the same thing on every negative review isn't gunna work anymore. Do better. I would NOT recommend living here. Zero security cameras once inside the building, and they do not have a courtesy officer. For the price you pay to live here, you would think they'd have their renters safety a priority. Cars have been broken into in the garage. I had someone beating on my door at 11pm and blocking the peep hole. Glad it wasn't a true emergency since security is non-existing. Elevators are constantly broken and animals continue to use the restroom inside the building. God forbid something happen to someone in the garage or hallways there will be zero video footage. Went to the front desk, but basically told they have no officer and no cameras, so don't waste your time here. Management always seems to have an attitude.
Cantabria definitely deserves 5 stars and more. Mikey and the team are amazing. They were so patient with me and worked with my busy schedule to make moving in so easy. The location is great and the apartment is very well maintained, quiet and safe.
I was looking at living here but after recent reviews on google and yelp, I don't feel like this is a safe place. I've spoken with people from the office, and a friend that lives here was completely disregarded after multiple residents had their property broken into, and management was basically just like \yeah that's not our problem.\ Photos of break ins and responses are on yelp. EDIT- not sure why you claim to care about your residents safety when you told them blatantly that it wasn’t your problem that multiple residents had break ins, and that their safety isn’t your responsibility.
Recently renewed my lease for another year. Cantabria really is Turtle Creek's hidden gem. Can't beat the location, new management/leasing/maintenance teams and the added benefit of the Concierge group! Great amenities (business center, pool, fitness center, parking garage, lobby, Amazon Hub lockers, trash shoots etc... ) nicely appointed apartment homes and great views. Glad I made the move to Cantabria and plan to stay put!
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