HM Land Registry - Croydon Office

The only public office in this country that is reasonably competent so far....

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Extremely helpful staff who provide a highly efficient, yet professional service.

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I am a severely disabled pensioner and although i live in London, my house is in London yet i have to try to get help from Swansea.My disabilities, age, and equality act make no difference to one member of staff he just repaeats like a robot his function in a government department. There is not sign of any interest. As a result i do not get answers to the questions i need to know and it takes so long to get answers. He seems to think that because f where he works he is superior when i suggest contacting the CEO he replies you can it will make no difference. I worked for 50 years to pay this person to become a robot

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So, I had previously rang HM Land Registry to make an appointment and they were great on the phone. When we visited the Croydon office, we were seen immediately ((a few minutes before our appointment) and I really must say, the young lady was so helpful, polite and jolly. She went out of way to do what was needed. Brilliant service. The only thing that confused me was the model of the ship in the waiting area! I thought there would be something more land- based!!! Pretty though. Shame there’s no disabled spot nearby. Croydon council need to sort that out. Thank you.

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Generally, the staff are helpful and efficient. However, the system for communicating with the Land Registry is, in reality, a system to discourage you from trying to do so. Firstly, it may ask for a reference even though you haven't been given a reference (and I don't mean a title number.) Then it requires you to register or tweet your issue. The phones are only answered during restricted hours and the phone numbers are kept secret. In a world without phones, they'd be world beaters.

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