Coventry, United Kingdom
5RG, 3 John Wigley Way
N/A
+44 2476518130
Spot on. Polite and welcoming despite virus restrictions. Job was done efficiently
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After extremely poor aftercare and service at Oxford Inchcape Mercedes Kidlington, Coventry is a total revelation. I cannot give them high enough praise for quality of service specially Bart Andrzejczak retail manager New vehicle has been ordered from Coventry Thank you very much Bart Andrzejczak.
Buyers beware. Unfortunately my experience of this Mercedes branch and my buying experience was very poor. I have bought from Mercedes (Epsom) previously and had a very good experience. The staff were friendly, but I was told that the used 2017 Mercedes I was buying had only 1 owner and that road tax for this vehicle was 30 a year. It turns out tax is 150 a year and the car had 2 previous owners. Spoke to a manager after having bought and collected the car, who said there's nothing they can do. So just make sure that you ask to see all paperwork and buy carefully. I was too trusting. Don't take any of their words for being the truth. Check thoroughly. Apart from that, I still love my Mercedes cars.
Signage at entrance states sales starts at 8am, sales staff only move at half eight. Either change your signage or educate your sales staff.
Very professional staff and check in system. Good and informative updates on service progress. Checks completed on time and car cleaned and sparkling upon return. Very good team over in Coventry.
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