Downpatrick, United Kingdom
Bt 30, Downe Retail Park, 2
$$
+44 2844839677
N/A
Outdoor seatingTakeawayDine-in
Good for kidsHigh chairsToilets
Wheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
Coffee
Some of the staff are the rudest about.. Place isn't clean, toilets are filthy.. Customer service is appalling..
like
Went here for lunch today, good Covid 19 protocol in place. A young man steadily working his way around tables clearing and sanitising. Toilets in excellent condition. Two female members of staff working the till/barista area, absolutely no engagement, basic manners non existent. All condiments stored behind till area for dispensing which was understandable for Covid reasons. I asked for some sugar as did the gentleman in front of me and you would think we had asked for the Crown Jewels. Food poorly presented, a toasted ham and cheese sandwich served with toasted sultana from the previous tea cake served from the oven. Very poor standard for a recognised chain, could do with Customer service/appreciation training. Won’t be back.
I'm sure we can all have a bad day but the girl who served me late on sat 22nd Aug was rude, dismissive and could probably use some sort of customer engagement training.
Good place to meet up with friends or family. The coffee was lovely. Plenty of space to park
Staff are friendly and helpful. Seating is spaced out nicely. Drinks and food are good. Hygiene is maintained. However, I do feel some of the staff ush\ themselves into getting orders out and end up forgetting things. I've had to go back a few times to get things changed. I really hate doing it, as I know what it's like to be under pressure. The hot chocolate I ordered today is more hot milk, that's a first.
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