Hexham, United Kingdom
Tynedale Retail park, Alemouth Rd
$$
+44 3330035883
N/A
DeliveryTakeawayDine-in
Good for kidsHigh chairsToilets
Wheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
Coffee
Nice to get back into a Costa,went to Hexham and food and coffee was excellent.
like
Excellent coffee and very accessible.
The Hexham – Next branch of Costa Coffee has previously charged more for equivalent items than other branches. However today this was taken to the extreme. When I queried the charge with the staff member I was referred to the store manager. Initially the manager denied that I was being charged the same for two cups of milk and one shot of coffee as I would be charged for two cups of milk and six shots of coffee. I asked the manager to check as this is what I had been informed by the staff member. Upon checking the manager confirmed this was this case, However with no explanation for the complete about-face the manager now stated that I had been charged the correct amount. Unhelpfully the manager confirmed that I could order two cups of milk and six shots of coffee and waste five of those shots of coffee for the same price but she was not at liberty to charge less for five fewer shots of coffee. This is despite the manager herself and several other members of staff having done so on a regular basis over the past number of months. The manager was indifferent to the illogical and hypocritical stance she had taken. This ‘Jobsworth’ approach to customer service has completely dismayed a previously regular customer. Jeff Robinson.
Staff decided to close early and refused to serve me at 3:57pm. On my first visit to Hexham it leaves an unwelcoming impression
Fab macaroni cheese and coffee. Had good highchair and hot water to warm baby food.
Deli
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