Hockley, United Kingdom
5 Spa Rd
N/A
+44 1702207201
A much needed warm drink in this horrid but fantastic snow
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Just love our local Costa. Great and friendly service! Would recommend as the coffee is great!
Costa Standards ! Well done ! Fast, quality coffee ! Friendly staff ! Social distance measure on place !
I really wouldn't bother using the app to order, ordered 3 drinks, arrived at Hockley branch to collect was only given 2 drinks. Was informed the shop are a franchise & they do not give refunds I would need to call Custoner services despite showing proof of order & the that the money for 3 drinks had been taken out of my account? The Manager still insisted that I had to call CS. Which I did this took a further 25mins on hold to which they confirmed I had been charged for the 3 drinks, which they refunded. I am hugely dissapointed at the lack of customer care, to be frank there wasn't any. I had to wait in the shop for over 45mins which during covid is not what I wanted putting myself at risk this is why I ordered to collect in the first place which completely defeated the whole point of using this service & the lack of Customer service within the shop was horrendous all in all an awful experience & I will not be returning!
Great almond milk hot chocolate.
Deli
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