Stoke-on-Trent, United Kingdom
Etruria Rd, Hanley
$$
+441782284237
N/A
Masks aren't helping so requests not always heard. You don't make a flat white by leaving the steamer wand in the milk and walk away. That being said, it was quite good. They're under pressure.
like
Good Coffee as you would expect at Costa but terrible cleaning. Staff not bothered about clearing tables for somebody else to sit at. A lot of people having to stack and hand over dirty stuff at the till. Shouldn't have a drive through if they cant clean inside.
Never disappoints. Drinks are always spot on and hot. Lovely staff too.
15.31 24th December Particularly stroppy and rude staff today. We ordered what we normally do and then we are told at the point of service that we couldn't have the large tea that we had asked for. Apparently they \don't do large teas\ even though we've had them at this and other Costas regularly. Forced to take a regular tea because of the cost of the extra hot water and slightly larger cup, how pathetic. The regular tea was only 2/3 full! After finding a cake that they actually had in stock we parked up and going that it was hard and stale, obviously very old. This wasn't the first time that the cake had been stale but because of the queue I hadn't taken it back before. On this occasion I was already annoyed by the attitude of the so called barista and so I walked to the 'collection only' entry where I found a large queue. Having already queued once I decided to go back to the window. Another car's driver kindly let me return the stale cake which was thrown stroppily into the bin when I asked for one that want hard and stale. The assistant fetched another one which was fresh showing that they knowingly get rid of stale cakes. I was told angrily that I should have gone to the counter but I had no intention of queuing again. You have just lost two regular customers Costa, well done. Get your policy on stale food and drink sizes sorted out and get rid of your stroppy, arrogant staff.
Delicious drinks, good service and atmosphere.
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