Cornwall, Canada
Brookdale Centre, 960 Brookdale Ave #13
N/A
+16139326319
This is not about the cornwall store just there online ordering. My order was just lost in limbo somewhere for 3 days.we called and the person at the store could not do a single thing. So 1.5 hr later on the phone i get threw and they said they contacted the store and to call in about an hr to have everything fixed. We waited a day. This time the girl tells us that they gave the wrong gift card number and were waiting for a reply. So i call again 20 minute way get hung up. Call again 16 minute wait get hung up on. Finally get threw and ask to cancel order because at this point its beyond annoying. They follow up with telling me my money will take 5-10 days to be reimbursed. So in the end i never get the game and my own money is held from me now for possibly a total of 13days. I will never buy there again. Amazon would have had my game at my door the following day.
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Went to go christmas shopping and seen they were not open until 11am on a Friday. What kind of lazy person doesn't open until 11am on a Friday? There was atleast 6 other people who were trying to do Christmas shopping there aswell. Its all good though we took our money to Wal-Mart. You lost 1,200 from me alone. I have no idea how you guys are still in business.
Put you on wait for 20 minutes only to forget about you. Now they won't even pick up.
I pre-paid for an order for pokemon cards online 30 minutes before my female friend, and she got the order confirmation. Clearly a simp at the store.
Cool experienced people that help you find what you need in a flash right off the bat. Smaller store than other regular ones, a little cramped but well displayed !!!
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