Coquitlam, Canada
2929 Barnet Hwy
$
+1 6049451160
N/A
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entrance
Have bought all my Apple stuff from here over the years (MBP, iPhones and iPads for the whole family, and etc). Most recently the iPhone 12 Pro Max and iPad Pro 12.9” for me. Can’t complain about the products, extremely satisfied always thus why I keep coming back (self proclaimed iSheep here, lol). The only constructive feedback would be to ask staff to be less stingy with the Apple bags (they are a thing of beauty). I’ve come in at times to buy something small like a silicone case which still ends up being 78 after tax and when asking if I can get a bag I’ve often received we don’t have ones that small or we are low in stock if you don’t mind taking it as is. I get if I was asking for extra to take home or something but just the one to put the product I’m buying inside. My most recent visit was for issues with my AirPods Pro with Apple care. They were handled extremely well and after thorough testing they were replaced. No complaints on service from staff or products overall. Just don’t be awkward on the bag when a customer is spending thousands of dollars or even 78, it should be a given. Keep up the good work!
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This Apple store is ideally located on the main floor of the shopping mall. What I liked the most is their management of visitors during COVID time. I ordered online and went to store for pickup. Pickup process was simple and they handed over me the phone outside the store in a designated area.
Always super helpful and willing to answer any questions I have. Also appreciate how seriously they are taking COVID measures, requiring masks and temperature checks are effective ways to curb the spread. The wait is "long" but yes of course they have to drastically cut the number of people in the store. I found it easiest to just buy online and pickup in store Otherwise, waiting isn't too bad.
Apple is one arrogant company. Went to exchange new iPad that won’t boot. Employees seem to be operating from another planet. Place was literally empty yet employees are standing around socializing. Will not let customers in past their appointment time. Except the techs other folks are nowhere being Genius. Tech was pretty professional and in two minutes determined it was a hardware failure. Exchanged it in 2 minutes flat. Apple online techs couldn’t figure it out. Folks error 9 is a hardware failure. Very unpleasant experience dealing with non-geniuses doing traffic management in and outside the store. I would have given 1 star had it not been for tech who deserves 5 stars.
Kyle really saved my phone, literally! I went into purchase the iPhone 11 Pro Max recently and it just so happened on this same day Apple released the iPhone 12. Suffice to say the iPhone 11 Pro Max was packed up and shipped out hours after I made an appointment to purchase it. Kyle didn't make any promises but called back a few days later to say they brought back one iPhone 11 Pro Max for me. I'm more than grateful for the exemplary service from the Apple Geniuses and their immense kindness. You've definitely restored my faith in your brand and I'm a loyal customer for life! Thank you again Kyle and Dennis.
There is more security personnel here than at Fort Knox. Seriously, a bank doesn't have this kind of security. Three outside one employee. Many more inside. What are they afraid of? Someone snatching a bogus device already linked with a chain to the desk? Doesn't feel right. Then no offence but why do they have so many 'GENIUSES' working for them? Maybe Genies would be more appropriate?
It's the only store in Coquitlam Centre that understands that there's a pandemic going on. Lots of security guards and enforced masks and distancing. You have to wait but you will feel a little safer inside, NOT when you're waiting outside where almost half the people walking around are still not wearing masks. The employees are organized and do what they can to get you in and out quickly.
Took my phone in after it starting developing red lines on the screen. After inspecting it it was clear it was of no fault of my own ( no liquid damage, and hadn’t been dropped). My warranty had ended two months ago so my only option was to pay for a replacement screen which would be 260 taxes. I spoke with the manager Wyatt and he was of no help. He kept repeating that my only option was to pay to have to fixed and that even though it wasn’t my fault there was nothing else he could do to help. This is a 1000 phone and it suddenly has internal malfunctioning 2 months after my warranty ends due to no fault of my own.... seems suspicious.
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Wheelchair-accessible car parkWheelchair-accessible entrance