Winter Garden, United States
1218 Winter Garden Vineland Rd #116
$$
+1 4079030230
N/A
I placed a custom order for my daughter's UCF graduation well in advance of the date. On the morning I was scheduled to pick up the order, I tried to call ahead to make sure it was ready since I live 45 mins from the store. They did not answer the phone so I decided to head there anyway. When I got there, there was a Closed sign in the window but it was past there posted hours of operation. When I went inside, there was one person working and when I asked about my order, she said there were still 2 cookies left to decorate and she needed a few minutes. She was not at all pleasant and she was frustrated with whoever was supposed to have my order ready. I let her know I would be back in a few mins so that she could finish up. When I came back, I had to wait an additional few minutes. By the time I received my order, I was in a rush to leave but I was definitely disappointed in the arrangement. The cookies did not have the same look as their examples online or in the store - they were very sloppy and unprofessional. I emailed the store to let them know and provided a photo of the arrangement. I did not hear back from anyone which was again a disappointment. I just feel the experience, service and quality were less than professional and when I attempted to talk it out with them, I didn't receive a response. Needless to say, I won't be recommending them nor will I be going back.
like
They had same day delivery for me - since I thought of it last minute. I had decorated cookies from another brand and didn't even come close in looks but more important in taste. Cookies by Design taste and look great! Will use them again.
I ordered a cookie birthday bouquet for my husbands birthday!!! Unfortunately, there was a little mix up with a name being written on a cookie! I called and told them that there was a mistake that was written on the cookie that was delivered to my husband! They apologized and told me that they would send out a new one! They went above and beyond to make this right! They delivered a new one on top of a cookie basket and wrote an apology note for my husband! Thank you guys for doing that! I understand mistakes happen but you guys made up for it and I truly appreciate that!!!
The designs of the cookies are fantastic, but the cookies themselves are rather average.
Awesome staff and awesome cookie designs.
Deli
The best companies in the category 'Deli'