Cookes Band Instruments Ltd

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Fantastic friendly customer service with expert knowledge

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First class service great communication and next day delivery obviously a professional company well done

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Very disappointed. My wife offered me a guitar for my birthday. I tried the guitar and fell in love. I did not notice there was an impact on the body of the guitar. The guy was nice and kept the guitar aside for my wife to collect it, that was nice ! But ... when my wife purchased the guitar, I wanted to check it when I went back home from work. I saw the mark on the body and compared with photos I ve captured the day I tried the guitar at the shop. The impact was already existing but with the light which was gloomy at the store I did not noticed (as the guitar is gold so not easy to see). I am really sad, I love my guitar but it is damaged. I wanted to return to buy amplifier, drums and other guitars, I won't as it is very disappointing to buy a damaged guitar. The guy would have said, sorry girls, there is an impact on the guitare, I would have bought it anyway, i just feel like betrayed. No gesture of goodwill, not even told us... That is why I am not happy. Because seriously, if the guy told me, I would have purchased anyway and I would be back to buy all I need. I need to trust the vendor why I purchase music instruments...etc. I need to know I can go and see the guy and rely on his professionnalism. I am really sad.

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Great service from Cookes online shop. Bought a snare drum and all went very smooth and competent including shipping to Germany. Highly recommended, will buy there again. Kind regards, Jan

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