Cockeysville, United States
10400 York Rd
N/A
+1 4436085140
Really great people working here! Best part of my experience. However I did not purchase a car here. The pricing that they advertise on websites and other places is inaccurate (false advertising) and higher when you actually ask to see numbers \out the door\. While my initial counter offer to them for a vehicle was lower than that of the website offerings, the best they would do was match what they already had on their website. If you're OK paying their asking price, great! Otherwise, there's a lot of other places that will have better pricing. Dennis K was great to talk to and extremely knowledgeable on the vehicle that I test drove!
like
I contacted this business last week after informing them that my SRS light was on. After speaking with the receptionist I was told that I would need to speak with a gentleman named John. I asked John if the part was covered under warranty and he informed me that they wouldn’t be able to tell unless I came in for an appointment. I agreed since this seemed like a fair point and he put me back in touch with the receptionist to make an appointment. This is a safety concern so I made the next available appointment which happened to be today at 3 pm. I took off time from work and got there promptly at 3 pm. When I got there I spoke with an individual named Jonathan Frank who informed me that they can’t do a diagnostic after 3 pm. I can’t even begin to describe to you how frustrating this was. This was an error on their part if this is an actual policy and I was not only inconvenienced but told to come back later when it was more convenient for them. With customer service like this I’m truly surprised they got such great reviews and that they are still in business. I don’t know what other recourse I have but I’ll also write a letter to the Acura corporate office about the lack of professionalism this business offers. I will try my luck at another dealership and hopefully they offer better customer service then this place. My wife and I are at the point where we were ready to buy newer cars but it definitely won’t be here. Good luck to anyone having to deal with them in the future!
Had a great experience buying our Acura at Hunt Valley. We were visiting from family from out of town and ended up stopping in and leaving with a new car. Mark Butler was great, knowledgeable and worked with me to get what we wanted. I would recommend Mark and team when looking for a new Acura!
The sales rep was able to handle our purchase long distance! He successfully coordinated 3 people in the purchase and happily delivered the vehicle due to unforeseen circumstances on our side. Overall it was a good experience. We’d buy here again!
I have to say I was dreading the idea of buying a car. I had been to several dealerships recently that weren’t welcoming or even knowledgeable. But Dennis and Cristos at Hunt Valley Acura were kind, professional and sought to understand my concerns. Dennis is a first class gentleman and very knowledgeable about all the car’s features. The entire staff congratulated on my purchase and I left feeling like I got a great deal. I would definitely recommend this dealership.
Deli
The best companies in the category 'Deli'