Cochrane, Canada
133 River Ave
N/A
+14039323824
In my line of work I require many electronic repairs From TVs, tower speakers, DVD players, car stereo decks to microwaves SM electronics is a great help with many major brands while under the common 1 year manufactures warranty We have used them hundreds of times in the past and will continue to choose them over all other local service depots Affordable, efficient and helpful Highly recommended
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I brought my pioneer receiver to S M Electronics & I have nothing but good things to say about this place! Finally hooked up my receiver last night & it runs flawless!! I would recommend anyone to go here if your looking for quality repairs. Tks!
I found them to be honest and really helpful. You can tell that these people have been running a family business for a number of years. It is also refreshing to find a business that is focused on repairing items rather than selling you something with a short shelf life that is sop typical in today's "throw away mentality".
I contacted SM Electronics about an issue with my flat screen TV. Paid 126.00 in advance to have them come out to my house and look at the TV. After spending no more than 10 minutes in the house the technician left and said they would contact me with an estimate. 5 days later they left a message and when I returned their call the following day I was told they could not repair the TV and that I would have to replace it. What a racket, you take peoples money, spend a minimal amount if time looking into the problem and then simply tell the customer it can't be repaired. I doubt these guys ever repair anything they get paid up front, do nothing and then move on to the next sucker. STAY AWAY from SM Electronics I know I certainly have learned my lesson and will go elsewhere in the future!
These guys have been pretty good to me, I have taken my Onkyo receiver in 3 times and they are pretty clear if they are able to fix under warranty. I've been lucky that they have been able to.
Susan, Just to give you some feedback, returning emails in timely fashion or in general carries a lot reputational risk.Your inability to respond back to my request demonstrates a faulty customer service model.This experience has damaged my view of your business. Emails are a fundamental part of customer service.They are as equally important as phone call and in-store cutomers. This experience has damaged my view of your business. At this time I would not provide postive referral to anyone requesting the services you provide. As a suggestion, the company should revisit the handling and response of emails. Thank you, Anish Stephen
This company is only playing games with people it's been more than 45 and these guys still not came to fix my tv and kept on giving another dates and the lady on phone is such a liar she doesn't know how to talk and I never had this kind of bad experience with any company ever in my life
Be aware!!...I should have learned about this place from the previous posts… But I decided to give them a chance… and I was wrong… First they will hit you with a huge estimate up front, without even knowing if it is a loose wire or something more serious. In my case my Kenwood car radio estimate was 105, and a total repair 400... and was not worth to fix… The similar service place in Toronto would only charge me 30 for the same estimate and 90 for labour instead of 150... with 18 shipping will still be cheaper then this place... Also it took 17 days …to get that estimate…and each time I call to ask about it, the lady from the front desk ware saying that the technician is just working on that and she will call in an hour…was all lies… I guess that how they rip off many customers…
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