Coalville, United Kingdom
Whitwick Business Centre, Stenson Rd
N/A
+44 8000699607
We had an EV charger installed by Powerpac. Always pleasant dealing with the gentleman on the phone, he is friendly and helpful. Relatively quick turnaround from quotation to installation. The installation was a little disappointing, the electrician was late and only told last minute we were unable to have the EV charger near the garage as the consumer unit in there isn't powerful enough. The power had to be directly from the consumer unit, luckily ours were right next to the driveway on the other side of the wall! Seemed like a easy installation without extra cabling but it took longer than expected as we had a hiccup with the EV charger. The electrician was knowledgeable in regards to the electric works but vague knowledge of the EV charger, referred us back to the instruction manual on how to's. He was a little careless and clumsy too: dropped the EV charger during installation which scratched the lid, threw equipment onto hard flooring, marked and dented walls near the consumer unit (thankfully, ours is located underneath the stairs in storage but he should really be more cautious). Powerpac was quick to resolve the issue of the damaged lid by replacing it the following day. We're unsure to whether the fall affected the unit but it did display signs of fault when installed, after a few times of trying and ringing the manufacturer. The unit finally worked. Extra configuration were carried out when the electrician came to replace the lid, but the peace of mind comes from Powerpac covers handiwork for 3 years after installation. I would definitely use Powepac again because of the customer service I received, but probably request a different electrician for all future works.
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I ordered some charge leads for our Hybrid car. I spoke on line to the company and they were very helpful. I paid on the Friday and they arrived 1st thing Monday morning as quoted, same item but better price than other sites (Not cheap, flipping VAT). I would highly recommend.
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