Clitheroe, United Kingdom
42 King St, Whalley
N/A
+44 1254919888
Ring 3 days in a row, wait on the phone for up to an hour only to be told when you get through, no appointments ring back tomorrow, how about you just book me in for tomorrow, probably just so they can say on some league table \our patients get an appointment within 24hs of calling\. The ill person shouldn't go through the additional stress of having to deal with this archaic booking system, get your online booking sorted out so we can do it ourselves efficiently, rather than this mess, and get ourselves an actual appointment. Pathetic
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Being a patient of the surgery for the past 47 years I couldn't fault it, until now. After taking a sample in on drs request, I was told I would be contacted, which didn't happen, I rang the surgery and was told same again, no call, it is Friday, I have an infection and must now wait until Monday, or whatever day I can get a phone appointment! I don't feel well, I also feel discriminated against because of my age.
So angry with the lack of care for my 8 month old that I can’t express it in writing. Very disappointed
Dr Green saw my son last week and was fantastic with him. As always the reception staff were helpful and considerate. A fantastic local surgery.
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