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We had a delivery of fencing panels and posts from Wickes this morning and were kept informed of delivery times etc. all the time. When they arrived I asked the driver if he could leave the panels etc near my front door, up steps, to avoid them being stolen. He was more than happy to oblige. Gold
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I had a parcel to be delivered from Cardiff to London. I was kept up-to-date and my parcel was delivered on time to meet an important deadline.
I just had a delivery from CitySprint and after reading the reviews online I was nervous. My order consisted of 7 bags of pothole filler from Wicks. When they arrived they were larger than I expected so I asked the driver if he would put them into my garage for me as there was absolutely no way I would be able to lift them. He was more than happy to oblige and placed them neatly one on top of the other away from the door so they wouldn't get wet or be in my way. That in itself was commendable but add to that the fact that the weather was disgusting, the rain was coming down in sheets and he got pretty wet doing it is even more impressive. My delivery man, Andrew, arrived within the allocated delivery time, was friendly, polite, willing to help and did so with a smile. I understand not everyone will be so lucky and there are some bad delivery drivers who arrive with a bombastic attitude , but Andrew isn't one of them, he is a credit to the company. CitySprint would do well to use him as the poster man for how it should be done.
Used by Wickes to deliver goods, they text me incorrect delivery times, then didn't show up. Second day there was no contact, or tracking information for my delivery. Still waiting! I would be very cautious using them again.
WOW!!!! One star and that is more than is deserved. was supposed to have some tiles delivered from a company i wont name as they have been faultless but this City sprint driver....wow. I get to the house 2 mins past 1 for a 1-5 delivery slot so he is already peeved i am 2 mins late and lets me know, then walk in to the house and asks \where do you want it?\ so i said can you take it upstairs? his response yeah right and dumps it on the floor in the hall - the bag of plaster split on the floor as he dumped it and then looks at me and said - you were told in the storeroom its ground floor delivery only,. my response was - i wasn't the one who booked it, you asked me where i wanted it and i told you - why the attitude? i didn't know it was ground floor only. - he said if i wasn't happy with him then he will get someone else to deliver it. I said just leave it in the hall then. He picked up the split bag of plaster leaving a trail all over the floor left the house, SLAMMED my front door which bounced back because the latch was down, i went behind him to close the door properly and he tried to get back in the house, i managed to close the door and he started banging on the door. He then went to his van and called his boss and called me an Asshole!! Amazing customer service - anyone at home alone with this person delivering should be worried and threatened!! do not book these people for your mothers/grandmothers/daughters etc if they are home alone!!!! shocking
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