Michael Lambert
We had problems with this company in the November of 2016, whereby, a large order was completely messed up. I must point out, that the onus of responsibility rested with the Sawston, Cambs, branch. However, we were, after a time, given a freebie for all those who attend our Fish & Chip Night for the village community, so it was very disappointing when things went completely wrong. Missing orders, overcharged, poor quality food and so on.
On this particular occasion, June 2018, we used the Bar Hill, Cambs, branch, and as before, much of the order was missing and the quality of food was so awful, it resulted with many folk throwing away their portions’. Now we do not expect much for a Senior portion of F&C, but my wife’s size of fish, was not much larger than the size of a large chip! Our problems began when many of the items for ordering, were missing on the Website, as it’s so much easier to order through an account, (now closed), and setting a time for collection. I ordered with the manager over the phone, ready for collection at 18.30, which was not adhered too.
Since, I have written a complaint to one of director’s, informing him also, that no gesture of any description would be acceptable, as this was the second occasion of poor quality service, we simply would not return for another beating! Even though customer goodwill has been refused, one does expect the good manners of an acknowledgement, which has not been forthcoming. Like so many modern day companies, they want to take in the cash, but disregard any customer care!
It must have been about three weeks ago now, when my son and I were desperate for a meal, we reluctantly visited Churchill’s. We waited and waited at the counter, no one would speak to us, nor serve us. Was this an indication that we had been recognised, and did not deserve any attention, due to a couple of complaints? This seems very unlikely this is so, but nonetheless….
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