Chippenham, United Kingdom
Road, Methuen Park Bath
N/A
+44 1249443300
Appalling customer service Booked a service appointment online. 2.5 hours after the car was due to be collected I called to find out what was going on. The responses were: 1. We haven't done collection in a month due to furlough. 2. You booked on Volvos system so its wrong. 3. We haven't got your booking. 4. Oh I've found your booking and haven't got round to it. But it was booked over a week ago. 5. Its not our fault. 6. We won't collect it anyway as its not in our area. The service agent blamed everyone but themselves. From its Volvos fault, the booking wasn't confirmed, even though we had a booking confirmation. IF can avoid this dealerships service department you should do so. They have absolutely no idea of how to provide customer service. Its just not worth aggravation dealing with them.
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This is now the Ford Dealership they still sell quality used Volvos. Very friendly non pressure informative team and a great show room. I have just ordered a New Ford Kuga MHEV ST LINE X in Black
The service and customer care are excellent. A comfortable area for you to wait whilst your car is being dealt with and free coffee. Clean and well managed with friendly accommodating staff. Very impressed. My car was serviced there and the technician came through and answered questions I had, explaining everything clearly. I left feeling confident and satisfied. On the roads these days, that sort of confidence is a must. Thanks Volvo.
It was the Ford section I went to they very nice, quick to help at the door, both in and out, even helped me put my Walker in the car. Very good.
Really good service, friendly customer advice. Good price. Once the centre is fully refurbished it will be great.
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