Chicago, United States
1301 N Elston Ave
N/A
+1 8884713087
I came to here to get a quote. I left thinking I would have to wait a few months to get the new MSX. Simon reached back out to me and asked me what number would work for me. Within a few minutes he got back to me and told me he was able to get me there. Really satisfied with his efforts. The dealership is very nice & clean. The manager always greeted us. Great people to work with
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Not a great experience. The whole buying process took over 6 hours on a weekday in the middle of the day. After agreeing to the deal I waited so long, over 1 1/2 hours just for the finance guy, I was able to research, apply for, and receive approval for financing from an outside bank. And it turned out the rate I received was 50% lower than what the dealer offered me. The worst part, though, was a couple of days later when my daughter called me from the highway in the car on her first long trip. She said the driver's side tail light was literally falling off the car. There was nothing securing the front of the light to the car. She was over 150 miles away so I told her to go to a store and buy some tape to put on the light (see picture) so she could keep driving. McGrath talks about all of the quality checks used cars go through but they don't seem that thorough when they do it. I let my salesman and the used car sales manager know what happened the next day, showed them the pictures, but didn't receive any response. No surprise given all of the documents I had to sign stating I was buying the car 'as is' and there wasn't any warranty. The car isn't that old- 2014 with about 80K- so I thought it'd be a good purchase. I'm not so sure now. Update 12/22- called and emailed using the contact information noted in the response from McGrath below. No response. Again, not surprised, but still held out a little hope for some kind of acknowledgement and resolution.
We had a great experience with Mario at McGrath Acura. It was our first time purchasing a brand new car and he could not have been more helpful. The whole process was very low key and we were given plenty of time to make the decisions that we were comfortable with. There was no pressure from Mario at all. Highly recommended!
Fantastic service from Joe @ McGrath Acura.Brought in my vehicle for recall parts replacement. For FREE. Full detail print out of the vehicle inspection. Very knowledgeable staff , answered all my questions with ease and confidence. Covid safety first priority. Thank you. p.s. free car wash!
Highly recommend McGrath Acura. I worked with Jonathan and Adam and I was really happy with the whole experience. They were both very knowledgeable and not too pushy/salesy.. they were straightforward about everything. Jonathan even followed up with me a few days later to make sure everything was all good. If you live in the city and are looking for an Acura, this is the place to go.
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