American Financial Management

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Chicago, United States

afm-usa.com
Debt collecting· Credit reporting agency· Financial Services

American Financial Management Reviews | Rating 2 out of 5 stars (4 reviews)

American Financial Management is located in Chicago, United States on 8755 W Higgins Rd UNIT 610. American Financial Management is rated 2 out of 5 in the category debt collecting in United States. AFM is one of the world’s leading international debt collection firms. We are a third-generation family business located in Chicago and our Attorney Intervention Collection Program differentiates us from other collection vendors. Specifically, from the very first day that we receive an account for collection, an in-house AFM Attorney will attempt to collect our clients'​ assigned receivables, in a pre-litigation capacity, on a contingency fee basis. There are no hourly rates of flat fees. Rather, we only earn a fee when we collect the monies owed to our clients. We also offer the following services: customized First-Party Outsourcing Programs, a 30-day Free Demand Letter Series Program, Litigation Support, Free Credit Reporting and Experian Business Services. At AFM we strive to provide a customer thrill experience. We want our clients to truly feel that AFM is a key advisor, an extension of their processes, that performs stellar, value-added services with integrity and in a credible and authentic manner. We put procedures in place to revolve around our customers. At the onset of our relationship with a new client, we do not fit the new client into a current model or standardized process. Rather, after we learn the client's requirements, desired and goals, we create a customized collection program and incentivize our employees accordingly. AFM's HEART, or Core Values, are Honesty & Integrity, Empower, AFM Client Focus, Respect and Teamwork. Our entire company created the traits that define our core values. This is AFM’s Heartbeat. Every decision we make, regardless of whether it is with a co-worker, a client, or when employees are by themselves when nobody is watching, is based on our core values and the traits that define each value.

Address

8755 W Higgins Rd UNIT 610

Phone

+18472597000

Company size

11-50 employees

Headquarters

Chicago, Illinois

Founded

1964

Open hours

...
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T

Tim Wheeler

Horrible; Dan actually told us that there are 14,000 other collection agencies out there and perhaps I should try one of them; since they could not collect the debt.They (AFM) actually called us to solicit our business, we gave them the assignment and they failed to collect the 805 owed to our company. Dan proceeded to tell us a lot of fluff about how hard they work to collect and work with thousands of companies in the transportation industry. He said I sounded angry; duh. Maybe a you tube of AFM and EPIC FAIL.

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Jeff Perlstein

I have been working with AFM for several years now. The level of service provided demonstrates that they go above and beyond for their clients. I get solicited several times a week by other firms and while I will never slam the door shut on anyone, I have not yet found anyone that can persuade me to leave AFM. Besides the personalized service they provide, the results they achieve for my company are above what I have seen from others I have worked with in the past. I believe every company has challenges at one time or another and in fact can rub people wrong, but in my personal experience I have found AFM to be professional and easy to work with.

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Mitch Byrne

Michael Sollenberger's review sums it up well. Run, don't walk away from American Financial Management! Someone named Howard cold called & kept bothering me for collections business. I tried dealing with him. He was rude & strange. Also he quoted 50% fee for collections..... I'm considering filing a complaint with the BBB.

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Michael Sollenberger

This company cold called us. I asked a few questions about their services and asked them to e-mail me their contact information for future reference. They called again several days later to follow up. I told my secretary to tell them we weren't interested \at this time\....I then received a very unprofessional \why did you waste my time\ e-mail from them. It seemed reminiscent of dealing with an immature 5th grade bully on the playground. No professional courtesy at all!