Cheadle, United Kingdom
75 High St
N/A
+44 1614915300
Wheelchair-accessible entrance
Unfortunately we had to use a funeral Director when my dad died a friend recommended katie at this office but she had left so we were met with Nicola who welcomed us into the office and made us drinks and talked to us and it was all going very well. Then the funeral went wrong she had told the funeral Director the wrong address and we were stood waiting for ages panicked we would not make it on time. When we got to the crem we had to have a conversation with the funeral Director about not having the curtains closed. Nicole told us that we could close them but apparently this can’t happen cos of covid so that was very upsetting. She then lied to us about the system missing off our discount it turns out it was her who just forgot it. Apparently their was a problem with the paperwork to but we didn’t know anything about this because she filled it all out for us we didn’t get to see any of the “official” paperwork! Very unprofessional, avoid this chain who don’t care and hire people who don’t know what they’re talking about
like
Whilst the funeral itself was well done and professional, what I have found out since has put me off. I wasn’t the one who arranged the funeral fortunately. When my friend told me that the lady (I won’t name) did nothing but talk about her own life I was appalled. Surely when someone is grieving the focus should be on them and helping them with their loss. This lady claimed to “look after” them but used every conversation as an opportune to talk about Herself and the problems she was having with the company and her own health concerns. My friend would often feel like she was the one looking after her. Their are companies out their who actually care and look after you, choose one of them.
I want to say thank you to a fantastic team, thinks we’re truly terrible but Katie made things so much easier. On the day we had Simon looking after to us and it was so personal, we felt really looked after! We couldn’t have asked for more!
Katie at the funeral home with Simon the funeral director have been simply brilliant! They’ve helped us massively recently, their attention to detail is magnificent and they surprised us on the day with little touches that they picked up on without us needing to ask! They really are special and deserve lots of praise! Thank you for helping us!
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