Southampton, United Kingdom
4, 72 London Rd
N/A
+44 2380222221
Century 21 provides quality service. They responded to all my needs in regards to searching the right apartment of my choice and ensuring all my requests were attended to in a timely fashion. Jay showed empathy and commitment to satisfying me and Olivia was professional and responsive to all my house queries, great staff. I believe we’ll do business again soon. Kudos
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The house me and my friend want to move into is absolutely gorgeous and the process to do so was very easy. There were a few complications but the agent I was in contact with (Olivia) was hands down absolutely amazing through it all. She was very patient and informative throughout the entire process even-though it was very stressful. She was very helpful through the whole journey and very glad I was able to have such good communication throughout the process because of her. I wouldn't recommend a better agency purely because of their staffing and customer service I received from Olivia xx
We found a 7 bedroom Student house through Century 21 with the help of Jay. He was extremely professional and communicative. He was able to drive us between different houses during viewings, but never showed us a house beyond our price bracket. There was never any attempt to gloss over flaws with the properties, in fact Jay suggested improvements to the property as we were viewing it, which he was happy to contractually include in our tenancy agreement. He was happy to let us chat with existing tenants in the property and addressed the negatives they described about the property. Jay was happy to send us a draft tenancy agreement weeks before us having to sign so that we could scrutinise any points we wanted. He also promptly provided us details of the deposit protection scheme used. When we moved into the property (5 months after the viewing) it was horrific, hence the dropped stars. Lots of promises were made by Jay, but he hadn't had a look at the property or checked that the landlord had done these things. After complaining Jay implied I was being unreasonable and to give the landlord 2 weeks to sort this stuff out - THREE MONTHS LATER, after lots of correspondence, nagging, phone calls and hours and hours of cleaning it was habitable. We received no rent compensation. The only reason I gave 3 stars was because Jay still tried to help get the landlord to fix these issues, lots of letting agents would have left us to it, so I respect him for that.
The team is very responsive and professional, especially in answering my questions. Jay, Olivia, and Seema are very helpful in giving advise and assistance. A really recommended agent if you are looking for a place to rent, or even to buy.
A few months back I moved into a flat which the landlord was being difficult and wouldn't replace broken appliances. Luckily for me, CENTURY21 promptly got me out of that property and into a much better place Thank you! They were helpful and professional.
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