Carp, Canada
107 Walgreen Rd
N/A
+1 6137066398
I booked a month in advance. I called every day one week before us loading at the yard to verify logistics. I was nervous because I could never get a hold of the manager at the yard. We even drove by a few times and called the number at the gate as it was locked. No response. However, when I call the 1800 number, the call centre reps were pleasant and reassured me that all plans were in place. Move day comes, and the movers are at our door, ready to get things started. I called the company again to verify the details. They assured me that the manager is at the yard and things are good to go. They even said they spoke to him 10 minutes before my calling. The day we are set to move, and the truck and movers are packing our stuff, I receive a phone call from the yard manager. He proceeds to tell me that they cannot accommodate us as he can't start the forklift. Granted, it was cold, but this was the exact reason why I was confirming every day. Also, he mentioned that he was told we were moving over the weekend. This was incorrect. We were moving on Friday, not over the weekend. I'm not sure where he got that info from, but I was diligent with communicating the date and time with this company. He asked for me to be patient and that he will follow up in a bit to let me know how he's making out. I have movers on the clock ready to pack and deliver to their yard. This was not acceptable. Thank goodness I had a backup plan. Another company which I honestly did not want to use (American). They were ready, willing to help and across the street to boot! This company was half the price, and they store the shipping containers INDOORS. It ended up working for us as our stuff will be safe and in a secure heated facility. I honestly wanted to patronize bigsteelbox as the process was straightforward and easy, to begin with. The yard manager called me to let me know they were able to accommodate. Too late.
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Very friendly, responsive and accommodating staff. From start to finish, the entire process of storing my belongings went smoothly. Containers clean and securely stored at a very reasonable price. Will definitely be recommending this service to friends and family!
We used BigSteelBox for our recent move (as storage before the move, and as our main transportation for the move). It was nothing short of excellent! Economical option to hiring a moving truck. We did everything ourselves at our own pace; the box holds a ton of stuff; it was clean and really well insulated (during a very hot summer!); our things barely shifted at all during the actual move; nothing was damaged; and the driver was helpful, reliable, and manouevred the box like it was nothing! It was very cost effective compared to other storage and moving option. I would use this company again in a heartbeat and I have no qualms at all about recommending their services!
We used this service for our move, and it was GREAT! They were also the only company of its kind willing to come to the area we moved to (quite secluded). Tavish helped us with the booking and was quick to respond to questions and extremely pleasant to deal with. Dave was there for the pick up and drop off, and was extremely friendly. Both were very professional! I would recommend to anyone!!! Thank you Big Steel Box, Tavish and Dave!
Such a amazing experience! Very professional, highly recommend.
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