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I used to be a customer of Cara and always recommended this store to all my friends and visitors. After today, will no longer shop there, staff don’t really try to show you the jewellery, they almost order you to sit and push you to buy. They look at you in derogatory manner. Took my husband was there for the first time with me, he is very patient and told me to be the same, but after all he didn’t want to deal with them ever again. Prices are no longer good, they are used to high volume of customers and take advantage of that. You can find better stones for better prices elsewhere. I was looking for a larger top quality in all specifications certified stone ( 3 carats ) and some small items as gifts and I purchased all in different outlets. Overrated and disappointing.
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My fiance bought my engagement ring from Cara. It is an absolutely wonderful ring. The ring was resized to fit my finger but once he put it on for me we realised it was a bit too small and it definitely needed resizing. We took is back to cara and they took us to the workshop were we saw them redo the ring again to fit my finger once more. It was all done and given back to me good as new in about 30 mins. Thank you Cara for such a wonderful experience.
I’ve always had a brilliant experience at Cara jewellers I’ve bought beautiful jewelry for myself and many of my friends/ relatives. Rahul Gor always helped me. He has been courteous and polite and gave me an outstanding service. His friendly and expert advice helped me decide what to buy. Thanks Rahul :)
5 star service today and so pleased Went in time have my Dad’s wedding band resized to fit me and they did it with a smile and free of charge whilst I waited!! So impressed, will recommend everyone to go there. Have bought there and had engagement ring redesigned previously and very happy. Best place in Dubai!!!
I started correspondence with Cara via email to make The One ring and Galadriel's Nenya ring from TLOTR movie - professional manner of correspondence - staff takes all the details into consideration and develop 3D models and wax copies carefully - they have difficulties to pass information between departments: nobody sent me 3D of the ring (despite the fact it was ready) until I followed upon after 1 week. They accepted my case but when I arrived to pay advance I was told engraving on The One ring can not be done! Nobody informed me beforehand so I had to look for another place to make it -They named a price, which went up 52% after 3D model was ready. I had to reason to bring the price back down. In spite the above difficulties I am very satisfied with beautiful Nenya ring! comes with a nice box with small led light inside
I am extremely disappointed in this company despite recommendations. I bought a ring in May 2019 - by October diamonds had fallen out. Having contacted Cara they agreed to repair and instructed me to send to their London outlet. This I did and I still have not received my ring back. Over 45 emails/texts/calls I have still not received my ring back. Whilst I understand a few months of delay - they seem to have just given up and now are not responding at all. Incidentally I also bought diamond earrings which the stick has broken off on one of them. I have not sent back as I suspect I won’t ever receive them. So I have had it repaired at my own expense despite the earrings not been a year old and not worn all the time. Extremely disappointed with the whole experience of this company.
We went here to buy my fiancée's engagement ring and our wedding rings. The service was absolutely excellent, could not fault it. They have a beautiful selection of high quality jewellery and help cater to your budgets. We watched the jewellery being set which was fascinating and highlighted the excellent craftsmanship. People still comment on how nice the engagement ring is months later. They helped me find a nice and comfortable wedding ring when I have never worn rings before. I'm sure we'll be back for special occasions in the future, and look forward to the amazing shopping experience too - thanks to all the staff
Several friends had recommended Cara jewellers. I recently had a ring break which is of enormous sentimental value to me. I took it to a jewellery repair shop close to my home and a simple repair job went terribly wrong. I thought my lovely ring was ruined for ever. After several sleepless nights, I drove down to Cara Jewellers to ask for their help. Rahul could see I was quite upset and kindly told me they could definitely help. He took me over to their workshop and introduced me to one of the repair men. They both assured me they could fix my ring. The following day I went back to collect it and couldn't believe that my ring was back how it used to be (and polished!!). He wouldn't take any payment even though they were fixing someone else's mistake. I am absolutely stunned by their kindness and by his gentle treatment of me. I will definitely be back for my jewellery purchases from now on. I would particularly like to extend my gratitude to Rahul and commend him for excellent customer service. Thank you Cara Jewellers.
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