Cambridge, United Kingdom
Unit 7, The Grip Industrial Estate, Linton
N/A
+441223893033
Started using plumbs dairy a couple of months ago. I like the idea of using less plastic, sourcing as local food as possible and supporting local businesses. During lockdown I was on a waiting list, which I was not so unexpected given the circumstances. After they contacted to say we had been accepted, have had a great experience so far. We tried different products and delivery days and all came on time and as expected. Paying is easy. The website is easy to use. It's easy to change your orders. The quality of the milk has been great. No complaints. Thank you plumbs dairy.
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POOR SHELF LIFE - I used Plumbs a number of times over the years but this year in the spring and summer I was continually being delivered milk that would only last 2-3 days before going sour. Finally, in August I was delivered milk that had gone off by the NEXT DAY!! I emailed a complaint, pointing out that I had experienced the same problem on other occasions and all I received was an email to all customers saying they had had a problem with their supplier...I was not responded to about the other times the milk had soured and there was no refund of the milk that had gone off in 24 hours. I decided to stop my deliveries for a while, partly because I was about to go on holiday but also to wait until cooler weather in case that was the problem...but when I went to restart it they had deleted my account!! I can only assume it was because I had complained. I have now found another milk delivery service and I am pleased to say that their milk is delivered in a much fresher condition. It is a real shame, because I wanted so much to support a small local business but the poor milk quality and complete lack of customer service with Plumbs Dairy means I will never use them again and I recommend anyone considering using them to find an alternative!
Nice people. Deliver alsorts milk to coal and all in between.
Fantastic service and really helpful. Christmas order delivered to the door on 23rd Dec with fruit bowl, Christmas dinner veg and all the trimming plus fresh milk to the door each week.
I was very grateful to get onto Plumbs list early on during the pandemic. Everything was fine for a few months, but more recently the service has gone seriously downhill. The milk turned sour quite quickly and way before the \use by\ date. This was before the recent spell of very hot weather. I asked that they place the milk in my cool bag, but he completely ignored it, placing the milk beside the bag. When I persisted he left the milk in the bag with the zip undone! Plumbs apologised but no explanation was given. Things got worse last week when the milk was sour on arrival so I have cancelled my order. Shame
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