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This is the second futon I have bought from Cambridge futons. The communication is great, emailing me to ask what date I want delivery. I ordered an extra futon cover by mistake and was able to return it no problem. The quality and finish of the futon is excellent. I did a lot of research on companies before choosing this one and I definitely made the right decision. A very positive experience.
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I had an awful experience with Cambridge Futons and will never be buying from them again. I ordered a futon online which went mouldy about two weeks after it arrived - the mould exposure incurred made my partner and I ill for weeks after. Customer service was appalling - I was given no reimbursement of any kind or help at all even though all care instructions had been followed carefully. I wouldn’t recommend any of these mattresses unfortunately. It is a shame because the premise is excellent, but they shouldn’t go mouldy after two weeks – especially with the ridiculous amount of money I spent and wasted on this. It’s shameful.
I've just purchased a futon mattress from Cambridge Futons. The quality is exceptional. The customer service was excellent and the delivery was prompt and easy. I'm so pleased with the service that I wont look anywhere else now. I've had bad experiences from other companies and the whole process with Cambridge Futons was great. If I need anything new i'll be checking here first as they have good quality products.
Friendly and knowledgable staff, lovely quality futon at good price. Highly recommended
We have been premier retailers of Cambridge Futons products for many, many years and have been delighted with the durability, quality and comfort of their products.
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