Camberley, United Kingdom
9 Farm Rd, Frimley
N/A
+44 127621712
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I ended up spending 5 on a wash I didn't want and then had to wait 30 mins for it to finish! Machines are very old and only take old pound coins. It was my first time using this launderette after looking it up on google and driving to find it. Although the lady offered to exchange my new coins for old ones there was no offer of assistance on how to operate the machines which led me to believe it must be self explanatory or very easy to operate. The change of program button was non existent and I later discovered that you were supposed to press the top of a bear screw. As the machine was unresponsive I put the coins in assuming this would allow me to change the program. Still no offer of help. The machine started up a cold wash and when I complained I was told nothing could be done to change it. To sum it up.........dreadful customer service from both ladies in the shop. The first lady was not bothered and the second lady in the shop was very rude. Not worth giving your money to 'Crystal Clean' try another launderette that actually values your custom.
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Have used Crystalclean for dry cleaning clothes without any issues for a number of years so when we had a lounge refurbishment back in January 2018 we packed up our 6 year old curtains and sent them to be professionally cleaned. The charge for cleaning curtains was 79.43 for the 2 sets. After collecting curtains, I went to hang them and immediately noticed the material had been flattened across half of the curtain. After laying out both sets of curtains out the damage was consistent with a machine crushing the fabric. We returned to the shop and the assistant who dealt with us was shocked at the damage and agreed that something was not right. We left them with them to be inspected by a senior member of the company. My wife had a call from Paul Ronayne who was very intimidating and condescending over the phone and wouldn’t listen to anything my wife had to say. He insisted that they were cleaned in accordance with the label instructions and said the damage was consistent with age and therefore nothing can be done. He also accused us of damaging our own curtains with a steam iron in order to claim for a new set of curtains, this was entirely untrue. We then approached the CAB who informed us to get a professional independent inspection of the curtains and then lodge a small claims claim against them. The independent inspection was 130 plus associated court costs and more importantly the time involved. So we decided against this as the curtains monetary value made it futile. We asked for at least our money back for the cleaning cost incurred but this was flatly refused… We have since replaced them but thought I would leave this as a warning to anyone looking to get their curtains cleaned by this company.
Spend 10 pound a week there got there at 3 today she was reluctant to let me use a machine although they shut at 4. She was rattling keys at me at 3.55 had to take out of dryer leaving money in machine. Wont use again v rude.
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