Calgary, Canada
3630 Brentwood Rd NW #500
$$
+14032209109
N/A
This is the best Sears Home store in Calgary. They not only have way higher quality furniture than The Brick they don't play games. I went to every furniture store in Calgary over 20 including the other Sears Home store. They gave me the best price and my living room is going to look fantastic. My girlfriend loves me even more now. Sears Brentwood baby. Kumar and the store manager are awesome.
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Poor service in this store. Hard to find someone to help you if you have a question as they are all too busy chatting with each other over in the corner pretty much every time I have gone in. When I inquired about a part I had lost for one of my Kenmore appliances they just told me they didn't have it there. I had to press the matter before they were finally willing to provide me with information as to who to contact to order the part.
My wife and I were in on Boxing Day to look at a sectional sofa and what can only be described as an incredible shopping experience. Irene and Jan went above and beyond to make sure we were completely satisfied with our purchase. When you meet Irene you get a hug and then the most personal service we rec'd anywhere. Jan rang our purchased thru and was the most patient person ever!
Following the 2013 flood I made several purchases from the Brentwood Sears Home, all of which I am thrilled with. Jan in particular is absolutely fantastic. Jan's customer service sets the bar very HIGH. So much so that when I ordered my bed I ordered one for my Mom in Manitoba as well. And when there was a problem with the bed it was rectified due to Jan's commitment to customer service. Kudos to a fabulous ambassador to your brand. Please don't ever change and become like the other big box furniture stores.
I hadn't shopped at Sears for years. I tried to order a double foundation online to be picked up at this store. I had to phone to order it. The person at the call centre couldn't understand me and I couldn't understand her. Her English was not very good and she didn't know what she was doing. Finally talked to a manager. I didn't receive any email that it was ordered. Phoned again. When they said it would be there the call centre said it wasn't then they said it was. Will see when I pick it up. Very bad service from Sears.
We were there looking for a vacuum belt replacement. It was for no success as Sears doesnt carry Dirt Devil stuff but the guy is amazing. With short glance at torn belt in my hand he guessed correctly if any belt in stock fits it. And, of cause, he was polite and pleasant. I would recommend that guy to any of my friends.
Mistakes, mistakes. Incorrect item ordered twice by salesperson (Katherine) and delivered to our house in error on two occasions. Katherine continually blamed the warehouse, when in fact it was her order error. Another v. helpful lady salesperson finally got our order correct two months later. We can see why Sears is struggling to stay afloat when mistakes such as this (twice) are costing them so much money - especially on greatly discounted items when delivery etc., is factored in. We have always been loyal Sears customers for appliances, furniture etc., but maybe the days of relying on Sears is coming to an end. We hope not, but they really need to get their act together to survive. Hello again Sears. Just for follow-up, and hopefully not making a meal of this, we have today received our second Robo-call from Sears advising of a delivery this Saturday (March 11th/2017). Funny thing is we are not expecting a delivery, and have not ordered anything since the sofa bed. We would advise that the Sears delivery guys are excellent, being very careful, patient, polite, and considerate of our property. They apologize for the errors, but never criticize or berate Sears - for which they are to be commended. If they turn up on Saturday with another (third) wrong delivery, there will be coffee and cookies at the ready, and we can all have a good laugh.
Busy but people there were trying best to help in the store. ONLY IN THE STORE. Don't expect to get help from them when you are loading item in/on the car. They won't do because of some policy/warranty thing.
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