Calgary, Canada
7115 48 St SE #8
N/A
+1 8448557267
This is singlehandely the most atrocious company to ever deal with.... hired to move cross country and they did that... they got my stuff where it needed to go, but everything was damaged... dressers,tv stands, tables... brand new TV... They have zero customer service as when you call you are belittled and what you say has no bearing on them or their actions. And then their claims department...that only exists through email and takes weeks for a reply.... If you want headache and heartache HIRE THIS COMPANY and its affiliates (relocation canada moving) parent company is Vega enterprises. Needless to say they tried to pay me for the damages to a sum that wouldnt even cover a dinner at macdonalds for my household! BEWARE OF THIS COMPANY... PAY SOMEONE BETTER AND LEARN FROM MY MISTAKES!
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Damages to the majority of our furniture. The major damage caused was done to our power leather recliner as it is now in a permanent reclined position probably due to the reclining button being permanently depressed during the move. Claims department was a nightmare to deal with. They were not timely with responses. The valuation of damaged furniture discussed during booking was not honored by the claims department. An extra fee appeared on the bill that was not discussed during booking. When we called the company to inquire, we were told to pay the movers and we will get reimbursed, which was not honored. We did not accept their low ball claim offer of 180 after months of communication with their claims department (which included a lot of patience on our end with multiple follow up emails to the claims department without a response from them). Please take your money to another moving company as this one does not value your business and will add to your frustration during the already hectic environment caused by a relocation. We wish we had consulted google reviews prior to booking with this company and hope this company will clean up their act as customers don't want to be ripped off.
There is no customer care and customer service in the emergency. Avoid them, Specially Ms. Amy (sales manager) and a lady Ms. Megan. Their mover forgot two items in my home, I sent several emergency email to them and called them maybe more than 50 times but they didn't show up at all. After that I found another person by chance in their company to solve this problem. It means I solved the problem by chance by myself.. Now we passed 10 days still Ms. Amy didn't show up and once I call again to their company to follow that problem solved or not, Ms. Megan said she will hang up the phone on me because they have a lot of customer and it's not their business to answer the client ontime even in emergency! And she hang up the phone after 10 days calling them every day politely!! This is Alberta moving! No customer emergency service, no communication and no respect to the clients. Sorry to choosed them for my moving from Toronto to Vancouver. I regretted really.
Terrible customer service..so never hire them ..they delivered my stuff in pathetic condition and they overcharged me for 1000 pounds and when i ask their delivery man he give me explanation that company policy is to charge more weight than actual weight...they are really fraud in market..so please think and be aware before you take any services from them...
**BEWARE** Terrible customer service at the time of delivering my belongings. I challenged them on the final price (by weight with a few hidden charges) and they decided to charge me at the weight amount I had suggested.... I saved hundreds they would have otherwise taken from me for false weight. (Not to mention they lost some of our belongings which should shed a few pounds of weight from the total.....) If you have so much as 6 stair steps in the path in which the movers need to take to physically move your belongings you will be charged. Something like that. At no point do they ever mention that. It's not a big fee and it can be completely understandable for some jobs where they do have to hike heavy items up and down large amounts of steps, but that was never mentioned. Not even after we asked them very specifically for everything that gets included in their pricing. Just a happy surprise for you and me. Broken antiques... lost belongings...... we tried to be understanding and give them time to remedy the problem but they have no interest in taking accountability for anything.
They were great when I booked them. Customer service was awesome. The guys who picked up and packed my stuff were great. However when they gave me the total weight and I asked for a copy of the scaled weight no one got back to me. The company on the other end who delivered the items was so rude and dropped of my mattress folded in half!
Please Do NoT work with them. This morning after 2 months waiting finally I received my package they told me it’s 910 pounds after I check my self it was ONLY 465 pounds and they don’t accept responsibility. I don’t know how they operating business big scammers.... Be very careful about your money.
I do not recommend this company. It took 3 months to receive my furniture, all with scratches and some were broken. they don't handle furniture with proper care. when you book, they tell you that they will wrap your stuff BUT THAT IS A LIE. THIS COMPANY IS THE WORST COMPANY I HAVE EVER SEEN. I COULD HAVE GIVE THEM -5 STARS IF THAT WAS POSSIBLE. WE HAVE LOST 2 BRAND NEW BIKES AND A BOX. THEY GAVE US 180 TO COVER THE TWO MISSING BIKES THE MISSING BOXE AND ALL THE SCRATCHES
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