Calgary, Canada
1210 8 St SW Suite 220
N/A
+14032090000
I have been trying to get 2 lines hooked up at 2 different locations and they can not even do this. They have not told me anything other than to wait for my appointment. Then today they told me they have to book a tech. That's what they told me when I bought it!! They have not helped me at all their service is terrible and they do not know what they are doing
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Avoid at all costs. This company used to be amazing, 20 years ago! Local support is no longer provided. Calls are routed to the Dominican Republic where agents have no ability to resolve issues. Local contacts are almost impossible to reach and no one takes ownership of issues. I would provide a review of 0 stars if possible.
Have been a customer for about 9 years now (switched from Telus). Internet service has been decent and prices better than the competitors. No big issues so far but will say the customer service has decreased over the years. Hoping it doesn't move in that direction as it was one of their strong points compared to the big players. Also make sure you check their plans intermittently to get the best prices.
If you are using their service for your home office/work...you might want to think again. Customer service states that they are understanding of your problem but think it acceptable to not provide a solution for 24 hrs. They count 24 hrs fr the time that you call on Monday! If you email support 2 days earlier the first 2 days do not count. Supervisors are arrogant and expect customers to have wired connections. Go with Shaw or Telus...they will address issues sooner. I paid for 75 Mbps and received 9 Mbps on a consistent basis.
Their web hosting product is the worst value product you can possibly purchase.. Our website hosted with them takes anywhere from 10-20 seconds to load initially, and then it takes about 8-10 seconds to load any page you navigate to. This is a typical wordpress site with very small size (optimized) images and basic text content. In 2020 that's a ridiculous level of service to charge any amount of money for, let alone roughly double the going rate of other web hosting services.
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