Calgary, Canada
728 Northmount Dr NW #9
N/A
+1 4032899181
Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car park
I was looking for a good cleanse and I called this pharmacy to see what they had. The person who answered seemed knowledgeable and it piqued my interest. I went there with a few questions, prepared to spend 340 on 2 cleanses (for me and my husband) and had a very negative experience. Being in a guest experience role on and off for over 25 years, I pride myself on being exceptional with people, and the reviews I read about poor customer service here didn’t faze me at all. I was horrified by what I found. First of all, I perused the cleanses and read all of the labels for about 15 mins with no one approaching me (there were very few customers in the store). Finally I asked a young lady if she worked in that department and she said no, she would get me someone. I actually watched the other woman huff as she left her stocking task to come and help me. She very clearly knew nothing about the products as she started reading the labels to me in response to my questions. I told her I had already read the labels. I then asked about the specific cleanse that wasn’t with the others. She brought me to it, and again started reading the label. When I asked if she had any experience with it or had heard anything or knew anything about it she said no but that it looked expensive. She said she would go for another one (in the other section) because it cost a lot less and that she had been thinking about doing it. (I kid you not) She told me that there was no one working today who knew anything about the cleanses. What??!! Who do they hire? 1 person who is educated, and the rest to just provide less than mediocre customer service. I was incredibly disappointed and left the store with nothing. I then went to another store where they were happy and able to answer my questions and take my money. The three stars is only because they do have a great selection of different products. I would only go back if I knew exactly what I want and didn’t have to ask about or for anything.
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If you're looking for a pharmacy that provides the personal touch, this is it. I really appreciate their retail sections; very holistic. And, I have gotten to know the owner, Rob Heaton. He has always treated me with respect, is very knowledgeable and goes the extra mile for me. Thank you everyone at Cambrian. I have always had a great experience there.
This pharmacy is awesome! Staff are really nice and friendly! I rented a breast pump from this pharmacy. I return it back quick and easy, no waiting at all. The cashier, Sonja was her name I think, super nice lady! Keep up the good work! Positive words of mouth support you!
Worst pharmacy experience ever! I dropped a prescription for myself and my son, which I picked it up the following day. To my surprised when I got home all the meds were labelled under my name and none for my son. I called them to let them know there was a huge medication error (*obviously from the same last name, but still no excuse for their lack of competency)and asked them how they plan to fix the error. I feel they were more sorry they got caught for their med errors. In the end, I was disappointed wih their unprofessional service, unfriendly costumer service, and on top of that I didn't even get an apology for their med errors.
Surly greeting at the door. Staff needs training in professionalism and customer service. There are far better pharmacies in town to choose from. Give this one a miss.
Deli
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