Peterborough, United Kingdom
32 Papyrus Rd
N/A
+44 1733325007
Always received the best treatment and always so good with my boy. Big thank you to everyone for everything, he actually enjoyed coming to the vets. Even in his last day he was so well looked after
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The process is complicated... i understand we are all in challenging times, but no one ever answers the phone... other than that, its a pleasant place and the staff are friendly.
I'm sorry to say it but, since Bob Gillespie sold the practice, it has gone from superb to appalling. It was apparent very quickly, that after Mr Gillespie aka, Colonel, as we nicknamed him, left, the standards dropped straight away. You could see the staff morale draining away in front of your very eyes. The staff became almost drained and devoid of any empathy towards people or the animals and, I know it may sound ridiculous but, even our dog, behaved differently when we took her there. She never used to mind going but, suddenly, after the changeover, she backed away from the staff and the vets... I could not honestly, recommend them at this time. It has been mentioned to them but they obviously know best....and don't seem to want to change. To me personally, it is now, money, money, money...
Love this practice! All the staff from reception through to the vets themselves are so lovely, friendly, and always very helpful and very very caring. The vets are always ready to explain fully your pets diagnosis and treatments without the feeling that you are taking up their time. The ladies on reception also divulge lots of helpful tips and suggestions as well as a friendly smile and greeting. Almost like talking to family members. Thank you so much for your continued pet care all at Byre Vets!
Took our cat here and they was supposed to give us a follow up appointment on the phone and they didn't bother otherwise it was okay just disappointing they was not interested to do the follow up.
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