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+441260273553
Will continue to use Burns and recommend to family as the service received is second to none. Wife just bought a new Puma and due to Covid, Neil sent a video over explaining all the features of the car the day before we collected it. For 20 years now we have returned time after time as never seen such a relaxed nature of the \sale\ at Burns. No pressure selling and sound advise. Brilliant.
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I visited Burns Garages in November 2017 after finding a 2014 Fiesta on their website that matched everything I was looking for and for an amazing price too. I had done 6 weeks of research into prices and specs for that model so I knew the price was hard to beat. Every element of my interaction with Burns Garages was exceptional. I travelled a 40 mile round trip to view the car and to be perfectly honest it was the most productive and satisfying 40 mile trip I've ever had. I called beforehand and Mike had brought the car out ready for when I arrived. After being given as much time and space as I needed to view the car, I was offered a very thorough test drive, which was fantastic. I committed to the purchase that day and completed the purchase a few days later. When I came to pay and collect my new car Mike took the time to show me all the functions in my new car which I really appreciated. The transaction was smooth with no pushy sales talk for extras, and no discrimination for being a cash buyer. Even Robert Burns himself (the owner) took the time to come and meet me as he'd heard I'd had a horrible experience elsewhere. Burns is a non pushy, no haggle dealership and there's no need to negotiate. A lot of their cars (like the one I purchased) came from Burns as new and have been maintained by them throughout. The cars are competitively priced, and the service is invaluable. With the next 2 scheduled services, 1 year breakdown, and 3 month warranty included, there's no way I'd have got a better deal elsewhere. Mike even called me a week later to see how I was getting on with my new car. I am and will be recommending Burns Garages to everyone I know, you'd be hard pushed to find a more caring car dealership. This place really is a priceless gem in a bed of thorns. I wasn't even a fan of Fords before visiting here, but now I don't consider buying from anyone else!
Amazing customer service that was polite, smooth and without pressure at any stage. While I do not write this to set precedent or expectation, my experience was being given a PX valuation, test drive and time to inspect what became my car AFTER I turned up with 30 minutes to closing on a Saturday. Thank you so much for your time Ashley.
Thank you to the helpful mechanic who sorted my squeaky brakes out this morning. They sound better, fingers crossed!
Having bought a few cars from New sales over the years we thought they were amazing. However myself and my husband popped up to the used car sales (kids and a mortgage later!) oh my goodness what a contrast. I’ve never met any salesman so uninterested and resembling a back street wheeler dealer you know the type you see on watchdog! Started saying the trade in was a noisy car, something wrong with that (another ford dealer serviced and did it’s first MOT 2 days prior, no issues.) Then came the ridiculous low price!! Luckily for us we went to a competitor who was more than willing to help and collect the new car next week and we got a lot lot more for our car we’re trading in. Unless using new I’d avoid complete wheeler dealer maybe it was us and that chap needs more training but put us off, what a shame!
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