Burnley, United Kingdom
Bridge St Charter Walk Shopping Centre 37
BB11 1BA
Burnley
United Kingdom
$$
+44 1282420731
was ok
like
Great store the post office is now in this store as the main one as now closed down
Appalling service at the post office within WHSmith in Burnley town centre. Waited for over 20 minutes to collect a parcel while one counter was open. When that person finally left I was next in the queue but there was a man who had just arrived for travel money who apparently gets priority over the normal queue. Myself and the other people in the queue were disgusted with the service. I was quite polite in my complaint to the woman serving but she was positively rude and argumentative. The customer is clearly not always right at the post office. Avoid like the plague.
Would have been good if the lady on the till today when I was paying for a diary could have informed me there was 25% off. Instead she gave me a card after my payment had gone through informing me there was 25% off all 2020 diaries etc. Poor customer service.
I find Wh Smith ok, but many more stores cheaper and this feels a bit old fashioned and not moving with the times i used to shop here all the time but very rarely now
If youre after a book or some stationery, well worth a visit
Well laid out store butt a little tight for wheelchair users, although friendly staff are always eager to help.
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