Brussel, Belgium
Chaussée de Louvain 1150
N/A
+3227306611
For my Smart convertible in September 2017 I reported an air infiltration problem to the Comer Sud dealership in Misterbianco (CT) on the occasion of the first service carried out in September 2018 but I was told that it could be normal at high speed and depend on the canopy on canvas. Unfortunately on that occasion I did not insist. After an year, the problem worsened and it was clear that the infiltration was not due to the canopy but to a gluing defect in the windscreen, from which the water now also draws! I returned to Comer Sud on 20 January 2020 in the belief that a defect clearly due to an incorrect assembly of the car would have been resolved even if, in the meantime, the warranty had expired. They told me that the Company (Mercedes-Smart) did not authorize the intervention out of warranty since I had not performed the second service within the time allowed by the program. If the problem had affected a part of the vehicle subject to maintenance I would have understood but in this case not really! In conclusion I receive a quote of 630 for the replacement of the windscreen, which probably would have been damaged during the work. Obviously I do not have the work considered unjust for both the methods and the price. Is this the famous German seriousness ??? I just have to add one word: SHAME! I wrote this review about believing it was “Smart Europe” as appears. I am sorry that my negative review refers to Smart Belgium, which obviously has none responsibility! In the meantime, I have been contacted by Smart Italia customer service. They are working to find a solution to my problem. We'll see.
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I was disappointed, I was changing my bumper on the front with a schedule made in March, told me they did not have a car in return and they would reschedule me in two weeks. I was amazed! I received a mercedes benz A class 180 from 2019( 40.000 ). For a week! Bravo!
If you want to buy a smart
Horrible customer service putting calls on hold and hunging up.
Bonjour la maison de smart voiture J ai louyer la smart 4 portes pour MOI c'est la mayeure petit voiture qui existe pour le moment SAHLA HAMID RUE DE L'HETOLITRE DE L'HETOLITRE 02 1000Bruxelles MOI depuis que J ai louyer cette voiture smart je suis le seul à Bruxelles QUI ROULE AVEC J ai pas ancore veut A Bruxelles depuis que je l'ai
Personnel agréable, très beau garage!
Pas chère mais service client a voire
Impeccable
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