Bristol, United Kingdom
21e Somerset Square, Nailsea
N/A
+44 3456002600
Water2 business has possibly got the best customer service I have come across. Each person that I have spoken to have been so helpful and they answer their phone promptly. No holding for what seems forever.
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SCAM. DONT PAY FOR IT. THEY HAVE NOTHING TO DO WITH YOUR WATER. SCAM. BE AWARE
I contacted water2business to ask for a quote. They wrote to me telling me my current provider was giving me a competitive rate and that they would not quote. I had not told them my current rate or supplier. They said that \The rates for all wholesaler and retailer tariffs are published and all retailers use the same specified tariffs for each individual customer.
I recently switch my account to water2business, the process was really simple from start to finish. They kept me informed during the process and let me know when it had all been completed. Always get hold of someone when I call and the staff are always really friendly.
This company is driving me crazy - I have never left a review like this before but I need to get this off my chest! We have run a small gift shop for 6 years, our waste water bill was normally around 70 every 6 months. We were switched to Water2business (not our choice) and had a water waste bill of over 500 for 6 months. Have tried numerous times to dispute this and just get told it’s either increase usage (which is simply just not the case!) or we have a leak. This they said could be detected and they would send somebody out - heard nothing regarding this and now we have just been presented with another bill of over 400. So now we apparently owe over 900! We have 1 person in the shop for 7 hours a day, 6 days a week. Surely they can see this is wrong! We are at the stage now where we will just be happy to be disconnected. Nobody seems interested in taking ownership of this by the company!
Deli
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