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- No Quality Control, Flawed Returns System & Impatient Support - Order number 260734 Ordered 2x popup sockets with LEDs, ordering was smooth & delivery was prompt. When they arrived on Thursday one of the LEDs on top of the unit was not working. This can be ascertained simply by plugging it in. The unit clearly wasn't QC checked prior to dispatch. Having to return the unit for a replacement isn't a huge problem, these things happen. Filled out the requisite online form Thursday evening to initiate the return. Contacted live chat support & was expecting an email with a prepaid label on Friday but it didn't arrive. Contacted live chat on Saturday morning and i'm told the return label should now get emailed on Monday evening. This is not ideal since my fitter is due to come install on Wednesday and this delay will cause a lot of disruption. So I'm let down by both the QC and the Returns department and to top it off, while I'm chatting with Jason the live support operator he's clearly in a rush to end the conversation. My demeanor is not unreasonable, angry or abusive but Jason attempts to bring the conversation to an abrupt end on two occasions. Then he condescendingly apologises and says \I thought we'd covered everything and didn't want to waste anymore of your time repeating the same facts we've already relayed\ I have been let down by BPF online by 3 seperate departments, I therefore wouldn't consider using them in future. I would also warn others to stay away from this company if they're looking for a reliable service.
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I ordered a bit late in the day, rang up to ask if they could send it out today. Nice man answered and said he will try his best. Seem like a good company. Good customer service.
Delivery was fast and well packaged, the item fitted perfectly after an exhaustive search via the net looking for the right item which I found here, well pleased and many thanks.
Great products and very friendly staff. Nothing is ever too much trouble.
We have been working with the BPF Team for years and they have always gone the extra mile - they are always very professional, and I'd recommend them without hesitation.
Deli
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