Boston, United Kingdom
53 West St
$$
+44 1205359944
N/A
Been going to this restaurant for 13 years and they were always fantastic. However something has changed recently, as the last three times my family has ordered takeaway there has always been a part of our order missing which we’d paid for. The first two occasions we let it go as it was only side dishes on a big order, and we made do. But the third time a main dish was missing. We’d made a point of asking them to double check our order before we picked it up to make sure there wasn’t anything missing which they promised they’d done, and made them aware of the previous two occasions. When we collected we tried to check the bag, and the man took the bag back and said ‘yes it’s all there’. Got home and called them immediately to make them aware they’d missed something again. The man argued on the phone before telling us to go and collect the missing item as they wouldn’t deliver it. After driving 10 miles back to the restaurant to collect, the man was incredibly rude and laughed, thinking it was funny that they’d ruined our family dinner. His words were ‘Oh yes we’ve just found it on the side.’ It’s a shame because we always rated them, but will absolutely never be going back to them again. They’ve lost loyal customers.
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I would give zero stars if possible. Service was Conducted by the manager who was rude and condescending. Food was all jumbed, starts was missing and when asked took his time walking around. My popodum was never served and got charged for. Had 1 request to have drinks served in different glasses got an rude argumentative response. Just a simple request got so complicated for them. No social distancing in place tables close to each other. Staff & management not masks. At the end our bill was well over, got charged for stuff that was missing and no eat out to help out discount applied. When questioned, not superprised got a sarcastic response from the management. Looks like the customer is never right here. Food quality and taste below standards, naan bread overly burnt and Korma lacked authenticity and decor out dated and looks like from a horror movie. I would strongly not recommend this place if you don't want substandard service and taste. Will avoid if ever in this area.
If I could give it minus stars I would, cold food that we didn't even order. Staff that can't speak English and have no idea what you are saying to them. Worst 25 we have ever spent, should have just gone to maccies. At least we would be able to eat it
Once again a perfect meal in a Covid Secure restaurant, friendly and welcoming staff.
This was my first and will definitely will be my last time I eat here! To add insult to injury the owner (Ali) had the audacity to charge me for food I did order but didn't receive! Didn't even apply the \eat out to help out and charged me full price!\ As the owner, he gave me misleading information and made me pay for his mistake. The food wasn't up to a decent standard. He told me he hasn't received a single complaint! Judging from all the negative reviews I can see here, I now believe he is delusional!!! Will definitely not recommend this restaurant...
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