Bolingbrook, United States
139 S Weber Rd
60490
Bolingbrook
United States
+13312530117
Very helpful staff. Highly recommend.
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I tried to do some Black Friday shopping at the Bolingbrook store and couldn't. No carts for parents to place children in. Frustrated, I grabbed a few small things that I could hold in my one free arm and checked out not getting nearly what I came for. NOT A SINGLE ONE of the 6 or 8 employees working offered to help or take the items up for me so I could get more, or just push a cart for me since they were literally standing around chatting at the front counter. I was one of only two customers in the entire store. I reached out on Twitter and all I got was \Someone from our retail leadership team will reach out\. I got that message twice. That was it. Its been 3 days and that's how customer service handles complaints about discriminating against parents. I went back to return the items after I didn't hear anything for two days. It was more of the same, an associate was standing behind the counter and was annoyed he had to pause his conversation with 3 other staff who were also standing at the counter, to do the return for me. Eye rolling and scoffing like a teenager who doesn't want to clean their room. So rude. I have been shopping here for years and it just gets worse and worse every time I go. Long story short, if you have kids, bring a stroller or don't shop here. Or better yet, just don't because they don't care.
Wonderful experience. Greeted at the door, asked what project I needed help with and provided advice that I needed. I Will definitely be back soon
The sales rep did a great job of helping us along with directing us to lunch after. Great store.
Very friendly and knowledgeable staff. Kevin is always willing to share his experience and help new turners learn. Good quality tools and material.
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