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Bob’s Discount Furniture and Mattress Store

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Schaumburg, United States

mybobs.com
Furniture store· Bedroom furniture store· Mattress store

Bob’s Discount Furniture and Mattress Store Reviews | Rating 4.5 out of 5 stars (5 reviews)

Bob’s Discount Furniture and Mattress Store is located in Schaumburg, United States on 16 E Golf Rd Suite B. Bob’s Discount Furniture and Mattress Store is rated 4.5 out of 5 in the category furniture store in United States.

Address

16 E Golf Rd Suite B

Phone

+1 6306355002

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible car park

Offerings

Assembly service

Open hours

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Rowley Hull

I went to Bob's in early January and ordered the Charm Plush mattress for delivery 2 weeks later. One day before delivery, Bob's called to say the item was out of stock. After being on the phone with their customer service for over an hour, I got someone to offer delivery 2 days later. I really couldn't wait 2 more days. I needed a new mattress. But what could I do. I was at the mercy of the store. They acted like it was no big deal and treated me like I was in the wrong. When the mattress did arrive, it was all wrapped up like new carpet. I didn't order a bed in a box; I was promised it would come as a regular sized mattress. This company needs customer service lessons immediately. So much headache. If you want a great shopping experience from payment to delivery, Bob's Discount Mattress is not for you. They took advantage of me.

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Pete Sheat

This by far the worst place to buy a couch. First I waited two months for the couch and when it was delivered it was all full of dirt and white powder and splashed crust all over it.The delivery team was great they got it in and out quick, the stains were def from manufacturer.I returned as fast as they brought it in unfortunately. I'm waiting for a call tomorrow and I'm asking for a refund. Received a call from Bob's about after the delivery team left. They will be delivering a new couch on Oct 4th. Also they will be inspecting couch pre delivery. UPDATE. The new couch arrived on time but..... the new one that came had stains on it also it looked like splattered mud. I used the Bob stain kit and luckily it came out. By the way the preinspection is unwrapping in the front of the house.

B

Brian kapnick

Luis is a great low pressure sales guy. He had all the answers and went over and above for us today!!! If it was not for his help we would not have purchased anything.

B

Brian Ackland

Bob’s is ignoring concerns that they are selling furniture causing injuries to children.

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Mona Syed

We ordered 4 bedroom sets with mattress and when we received our delivery after 3 weeks, they were missing a part. Only 3 beds got set up and one bed is still waiting on a part. When I called to check on the missing part, I had to go through 4 customer service reps to get my information. I still haven't received my missing part and my bedroom set is still unassembled. Bob's customer service is horrible and the sales lady in Schaumburg location didn't add mattress foundations to our order. So now we have to order that as well. Bob needs to get better experience workers. I would never recommend this store to anyone! Horrible service

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