Jason B
I figured I would write this, while I'm re-cooking the food I just picked up from this place, because the baked potato was the only item that had any semblance of heat left.
Wanna know why it's cold? Probably because I was made to wait an extra 30 min, for no reason, even though my food was already done. (the tag for my bag was printed 3 minutes before my scheduled pickup, so that's where I make the assumption it was ready the whole time)
When I showed up, there was a long line outside that was not moving, and since I had received the text that my order was ready, I figured it would be easier for everyone involved if I just went inside to pick it up. When I went inside and spoke to the hostess, she just told me to go back outside and get in line, which was roughly 20 cars deep. It was not busy inside, but she didn't ask anything about my order, or even attempt to see if it was ready, she just told me to go wait. Due to this, my food had to sit for another half hour. I got to waste my time, AND get cold food, but they somehow got all of my money. I won't make the mistake of giving them another cent ever again.
I rarely complain about this stuff, as I am also in customer service and I know it was a busy day, so on some level, I get it, but when I was right there ready to pick up the order, and the food was ready, this was just laziness, and a poorly managed situation. I actually feel robbed. If I was going to have to cook my own meal, I could have bought these items much cheaper at the grocery store.
Oh... And the kicker...the sauce container for the Bloomin Onion sauce wasn't sealed, and was just thrown in the bag; so in addition to cooking my meal, I had to clean it too.
Texas Roadhouse is across the street. More food for your money, better food for your money, your food will be warm, and more friendly service. I usually go there, but decided to try Outback to switch things up a bit. Won't make that mistake again.
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