Abelglass Design Ltd

Adele Miller

Incredibly poor customer service, product and fitting. I paid over 5,000 for a bi-fold door system, along with other UPVC doors the total amount I paid to the company was over 8,000. This was in 2011. From the outset the bi-fold doors did not function properly. In 2016 , the Managing Director visited my property and said the bi-fold system needed attention. Despite several phone calls Abel Glass failed to send an engineer. The doors limped on, not functioning properly until finally in July 2020 they became completely stuck shut. I contacted Abel Glass again and they sent an Engineer to site. The engineer spent about two minutes inspecting the doors. He said he knew exactly what part was needed and would order it. I did not hear anything for 9 weeks. During this time I contacted the company several times. As in previous years I was ‘fobbed off’ with excuses such as the person you need to speak to is on holiday etc etc. I even asked for them to email me , but to no avail. Eventually after 9 weeks I finally spoke to the engineer who had inspected the doors. He quite bluntly told me that he could not get the part and the doors can not be fixed. I find this absolutely incredulous. I paid a premium price for what I believed to be a premium product. It is not unreasonable to expect that this product to be repairable after nine years. I am left with a set of doors that are unusable and not fit for purpose. I paid the company 8,000. Had I bought a car with that money I would not expect to be scrapping it after 9 years. I suspect that the company is buying substandard products and selling them as premium. This, along with poor customer service would compel me to warn other people against using this company for any product.

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