Bellevue, United States
10410 NE 2nd St
N/A
+1 4252140728
Strengths: 1- Location 2- Maintenence responsiveness 3- Professional staff Weaknesses: 1- Building is too crowded 2- Slow and limited elevators 3- No AC (That's not limited to this building. AC is not very common in WA in general) 4- Out of date appliances 5- Not a good value for money, at least not during the pandemic.
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First time write a Google review, the location of the apt is great and most of the staff were friendly and helpful(especially Baha), except one lady at the front desk. I saw more than one people in the review also feel frustrated talking to her. She is unprofessional and very unfriendly to people. Once she chased after me on the street yelling \Hey you!\, just to blame me picking up my package at the wrong time which I didn't know, and I had to explain myself to her on the street in my neighborhood. That was a horrible experience to have as a resident. And I remember on my move in date she completely lost track of where the keys were and I waited for almost an hour in the lobby for her to sort things out, and everytime when I followed up with her on the question I had earlier she was like I never asked before. I used to recommend this apt to all my friends when I first moved in but because of this experience I won't recommend to anyone now.
Apartments are spacious equity good appliances. However the elevators are faulty. We got stuck in the same elevator twice.
I did the mistake of scheduling a contact free tour with them this Saturday. I reached 10 mins early and didn't find even a single leasing consultant present there. 15 minutes in, no sign of anyone. Finally someone from the staff sauntered in and we had to ask him to help us with the tour. I visited couple of apartments. The appliances were old and full of scratch. There was water leakage in the walls of one of the apartments. We still liked one apartment and came down to get more help on leasing. Again, none of the staff members sitting showed any interest in following up. The young lady sitting on the front desk was idle but got irritated when we asked couple of questions. She kept on asking us to shout as we were not loud enough. The reason her auditory sense was compromised was the loud, annoying music in their lobby. We changed our mind on the spot and scooted out to find another place where the staff was at least happy to help us. Thank you for setting our priorities straight!
Visited this apartment in July and applied for an apartment, great location, friendly staff, very good discounts. But I am still very anxious now. I have completed the account registration and purchased the rental insurance according to the email, but they have not sent a formal lease for me to sign. When my roommate and I sent an email to try to contact them about the signing details At the time, no one was successful. I hope someone can solve my problem. There is less than a week left before I move in.
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